ANGELICA NOBOA PAGAN
Partner
E-Mail:
anoboa@npa.com.do

Jacinto Mañón St. #25, Edf. Profesional JM
Suite 204 Ens. Paraíso
Santo Domingo, Distrito Nacional
Dominican Republic
PHONE: 809.472-5753
FAX: 809.563-9877

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Consumer Protection

Consumer Protection
in the Dominican Republic.

The promulgation of Law 358-05 dated September 19 of 2005, on Protection of Consumers or Users Rights, and other legislations, has led to the creation and organization of new agencies and offices, such as PRO-CONSUMIDOR PROTECOM in the electric sector, the Center of Assistance to the User (CAU) of INDOTEL, the Ombudsman, Digenor, among others, dedicated to protection of consumers and users. Based on the rights, guarantees, benefits and procedures that the legislation confers, as well as the right of action recognized by these laws to consumers before judicial instances and habilitation of consumers associations in the country, pursuant to the law, the operation of these agencies, have given importance to the guardianship of the rights of consumption.

Our services offer.

NOBOA PAGAN ABOGADOS ofrece soluciones jurídicas para mejorar los procesos de suministro y producción para reducir los riesgos de conflictos de esta índole, además de representar a sujetos de derechos y acción respecto de la legalidad de quejas y reclamaciones relativas a la relación cliente-prestador o usuario-productor, a nivel judicial y extrajudicial.

Our experience.

The experience of our partner Angelica Noboa Pagán in the external and internal advising to service and production businesse, as well as her experience from her work in the telecommunications regulating agency, combined to her participation in the formation and discussion of the first Dominican laws and proposals containing protection guarantees to the economic, security, health and information rights to consumers, such as the General Law of Telecommunications and the Law of Consumer Protection, convey us with maturity in the processing of these matters. It is also notable, our knowledge on the most recent tendencies in this matter, through its continuous study and our participation in international events, such as events organized by the Association of Consumers and Users of Argentina and the Hispano-American Association of Businesses and Telecommunications Investigation Centers (AHCIET), Brazilian Institute of Study of the Relations of Competetion and Consumption (IBRAC) and the Agency of Spanish Cooperation and more recently in the Euroamerican Professorship of Legal Protection of the Consumers.

Remarkable Achievements

  • In 2006, the firm advised the Ministry of Commerce and Industry of the DR in the preparation of the basic regulations for the operation of Law 358-05 aforementioned, including topics such as consumer arbitration and the empowerment of consumers' associations, which raise the aspects of certainty and legitimate trust in consumer relations for the benefit of both consumers and businessmen.

  • In 2007, Dr. Angelica Noboa Pagan, was appointed research associate of the Euroamerican Chair for the Protection of the Rights of Consumers, coordinated by Professor Jorge Urbina Thyme Phd. At the University of Cantabria, Cantabria, Spain, involving other professors and researchers from prominent American and European universities.
    http://www.unican.es/catprocon/estructura/

    Articles NPA on Consumer Protection

    • "Proposal of constitutional legal position for consumers" Gaceta Judicial , (2006) UASD, (2007)

    • Executive Summary. General Bill on the Defense of Consumer and User Rights" By A. Cruz Carrasco

    • "Executive Summary. Regulation on the Protection of Financial Services Users" by J. Velasquez Morales

    • "User Protection Rights. Constitutional legal microsystems" by A. Noboa Pagan.

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